Amazon lives up to customer service promisePosted on May 20th, 2012 No comments
Usually you read blog posts of how people are mistreated by vendors, but rarely do you hear when they do good. This morning in preparing for our trip to Mississippi to watch another granddaughter graduate I decided it was time to get a new GPS, mine is so old the updates will no longer fit on it. Anyways I shopped around on the web and as usual Amazon had the best price. So I set about ordering my new Garmin nüvi 2555LMT and when I clicked on the order it button a little pop up appeared saying order it within the next twenty something hours and you will get free one day shipping, so I did. Well when the site checked me out it charged me the 18.98 shipping charge. When I received the email confirmation, I sent a note to Amazon customer service using their contact us email link and within 30 minutes (and on a Sunday yet) I had a response saying they were very sorry and the charge was being removed. I just wanted to take this moment and say Kudos Amazon way to handle customer service! Keep up the good work.
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