CALYPTIX Still Rocks, in case there was any doubt.Posted on August 11th, 2015 2 comments
Yesterday I noticed a horrible noise coming from the server closet, ok the closet in the spare bedroom :>) It is a pretty crowded stack of equipment, but it sounded like it was coming from the firewall. I logged into its control panel and could see the fan speed jumping up and down erratically. So it turned out to be the fan in my AccessEnforcer AE1200
as I expected.
I sent a note to the support team at Calyptix and asked for a replacement fan and told them I know it was an old unit, so if it is out of warranty, just bill me for it. A few minutes later (yes really minutes) I got a reply with an RMA request. I filled it out and faxed it back figuring it would take a few days to hear back from them. Well at 3:30am (yes I was awake taking a pain pill) I got a shipping confirmation from UPS telling me a package would be delivered what was now today. When the package came this afternoon it was not a new fan, it was a replacement AE1200 already configured with all my settings. All I had to do was bolt it back onto the rack and plug in the wires and replace my certificate.
These guys continue to go above and beyond; they are just a great vendor to do business with. Yes they may be a little bit more expensive than the big guys, but their top shelf personal service is worth every penny.
Thank you for the kind words. We try our best over here at Calyptix to make sure that our partners and customers stay up and running.
We have been in your shoes and we know the pain a down Firewall/UTM device can cause not only for your business, but for your customers as well, and we want to help minimize the damage and hurt those experiences may cause.
I’m a little late at reading this post, but you are absolutely correct, Andy. They guys at Calyptix are FANTASTIC. They are the model for what a great Vendor/Partner relationship looks like. The entire company cares and it shows.
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