Posted on August 11th, 2015 2 comments
Yesterday I noticed a horrible noise coming from the server closet, ok the closet in the spare bedroom :>) It is a pretty crowded stack of equipment, but it sounded like it was coming from the firewall. I logged into its control panel and could see the fan speed jumping up and down erratically. So it turned out to be the fan in my AccessEnforcer AE1200
as I expected.
I sent a note to the support team at Calyptix and asked for a replacement fan and told them I know it was an old unit, so if it is out of warranty, just bill me for it. A few minutes later (yes really minutes) I got a reply with an RMA request. I filled it out and faxed it back figuring it would take a few days to hear back from them. Well at 3:30am (yes I was awake taking a pain pill) I got a shipping confirmation from UPS telling me a package would be delivered what was now today. When the package came this afternoon it was not a new fan, it was a replacement AE1200 already configured with all my settings. All I had to do was bolt it back onto the rack and plug in the wires and replace my certificate.
These guys continue to go above and beyond; they are just a great vendor to do business with. Yes they may be a little bit more expensive than the big guys, but their top shelf personal service is worth every penny.