Posted on December 20th, 2012 2 comments
A few weeks ago after working behind the scenes for months with The Susan Bradley and a number of the other MVP’s I became frustrated and and wrote THIS POST, calling Microsoft out on the carpet for an SA make good that we did not feel made us whole.
I am very happy to report that today David Fabritius released THIS BLOG POST correcting what a lot of us felt was a raw deal for faithful SA customers. I would like to thank Microsoft and specifically Eric Ligman, Kevin Beares and David Fabritius for their hard work to get this SA make good offer made whole once again. I know a lot of you think that feedback given to Microsoft falls on dead ears, but this speedy resolution just proves they really do listen and when possible take action. To all of you who wrote in at my request, thank you!
On behalf of the loyal SBS SA Customers everywhere let me say THANK YOU Microsoft!
Posted on December 17th, 2012 2 comments
Apparently Pride Mobility is not very proud of their products. As a matter of fact they do not even cover labor under their warranty, even for brand new items that do not work correctly. Apparently they are aware of how unreliable they can be and do not want to be responsible for the lack of quality control that appears to have gone into their manufacture. Is this any way to build brand loyalty, I think not!
I live on the east coast and travel for a number of technical conferences each year. I have always rented mobility scooters previously, but this year in San Jose, CA there was not one scooter available to be rented, so I ended up having to buy one. I noticed it had a quirk were it would drop into this very slow motion mode for a random amount of time and then at some point return to normal operation. Of course I was on a tight timetable and could not return to the dealer, so I figured I had bought a well-known respectable nationwide brand (I thought) I will deal with it on my return home.
After I was home I looked up the closest dealer to my house and took it in for repair. I was informed since they did not sell it to me they could not fix it. It would not be covered by the insurance. I told them I did not have any insurance so could they fix it. They said they would take a look at it. They called a couple of day later and said it could be fixed, the parts were covered under warranty, but I would have to pay the labor since I did not buy it from them.
I paid the invoice thinking it would not be a problem to recover the labor from Pride, after all I did take it to their dealer for repair. Well much to my surprise they couldn’t care less. They stood firmly on their policy of not covering labor even on units defective at the time of the sale.
So do yourself a favor, buy another brand, don’t let their lack of compassion effect you as well.
If you are still considering purchasing one of their products make sure and do it from a dealer close to home so at least you have the option to return it to them for repairs.
As the old saying goes, forewarned is forearmed, you have the knowledge, use it wisely!