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  • Urgent News from GFI reguarding Mail Security 10

    Posted on May 28th, 2009 HandyAndy No comments

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    Dear GFI Partner,

    The purpose of this communication is to inform you of an issue that may affect GFI MailSecurity 10 customers. Please read it with care as this could affect your customers’ ability to receive emails!

    The issue is related to the optional AVG anti-virus engine: If the AVG engine is not updated before June 16, 2009, this anti-virus engine will not initialize, with the result that ALL emails will end up in the GFI FailedEmail folder and will not be delivered to end-users. There will be no data loss. This issue can also affect customers who did not purchase AVG.

    Point How customers should check if they are affected:

    To check whether this issue affects them, customers are to start by checking if the AVG engine is enabled: Go to the GFI MailSecurity configuration > Virus Scanning Engines > AVG Anti-Virus > General tab. If the ‘Enable Gateway Scanning (SMTP)’ option or the ‘Enable Information Store Scanning (VSAPI)’ option is checked then the AVG engine is enabled.

    The next step is to confirm the ‘Virus database release date’: Go to the GFI MailSecurity configuration > Virus Scanning engines > AVG Anti-Virus > General tab.

    If the AVG virus database release date is more recent than, or equal to ‘2009/05/18 06:28’ then they are not affected.

    Point What should they do if they are affected?

    If their AVG engine is enabled and the ‘Virus database release date’ is prior to ‘2009/05/18 06:28’, they are to follow the important instructions outlined below as soon as possible:


    If they have purchased AVG updates, and the AVG virus scanning engine is licensed, they should download the latest AVG update from the ‘GFI update’ servers. This can be initiated from the ‘Updates’ tab in the ‘AVG Anti-Virus’ node within the GFI MailSecurity configuration.


    If they have not purchased AVG updates and/or are not on valid maintenance, the AVG engine must be disabled immediately; this can be done by following the instructions below:



    Go to the GFI MailSecurity configuration > Virus Scanning Engines > AVG Anti-Virus > General tab.


    Uncheck the ‘Enable Gateway Scanning (SMTP)’ option. If they are running GFI MailSecurity on a Microsoft Exchange server, they also need to uncheck the ‘Enable Information Store Scanning (VSAPI)’ option.



    Alternatively they can upgrade to the GFI MailSecurity Service Release 9 Build 20090526, which includes updated files, and is therefore not affected by the problem described above. The latest version of GFI MailSecurity can be downloaded from or based on the need for 32bit or 64bit respectively.


    A final option is for current GFI MailSecurity 10 customers who are not using AVG to purchase the AVG engine: as a special promotion to counter the inconvenience of having to check for this issue, we are offering 50% off the price of the AVG engine and updates; this offer runs till June 16, 2009. Contact your Channel Account Manager for more details. For further information on the value of using multiple virus engines, read the white paper here.

    For more details about the issue affecting the optional AVG engine please refer to this knowledge base article.

    If you have any queries, please speak to GFI Technical Support using the live support chat on our website or contact Technical Support.

    We apologize for any inconvenience caused and assure you that we have taken the necessary measures to ensure this does not happen again.

    The GFI Software team

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    GFI Software
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    © 2009. GFI Software. All rights reserved.

    Magna House, 18-32 London Road, Staines, Middlesex TW18 4BP, UK
    tel: +44 (0) 870 770 5370 | fax: +44 (0) 870 770 5377

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