Lesson in Customer Service
Every once in a while you hear about some company (Lowes in this case) or some person (Mark Strenta in this case) stepping up to the plate and doing it the way it should be done. Then you scratch your head and wonder why it has to be the exception instead of the rule. Well here is your lesson for the day, great customer service makes customers for life, it’s not just about a sale today!
Hop on over HERE and read the story and watch the video.
Pre-Requisite Disclaimer, the young man in the video wearing the Lowes shirt is my son-in-law. But that doesn’t change the fact he hit a home run with his quick response to this potential customer disaster :>)